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See Link Below for New FHA P&P Guidelines

NFR: Our People Make The NFR Difference


Mortgage servicing professionals across the nation rely on NFR to provide field services with the integrity, commitment, professionalism and results-oriented focus for which we are known.

From residential inspections and preservation to REO maintenance and inspections, NFR makes field servicing fast, reliable and hassle-free. To appreciate the depth and quality of our solution, request a free, no-obligation demonstration of our Web portal. Contact NFR today to discuss our systems, procedures and unified focus on producing superior results for you.

Industry Links

CFPB – Consumer Finance Protection Bureau

FDIC - Protecting Sensitive Information

FDCPA - Fair Debt Collection Practices Act (PDF)

Gramm-Leach-Bliley Privacy Act – Federal Trade Commission Overview (

Gramm-Leach-Bliley Title V – Privacy Act Text (PDF)

Maine State Housing Authority Expense Reimbursement (PDF)

NFR Work Order Terms Glossary


HUD Mortgagee Letter 2016-02 (PDF)

HUD Mortgagee Letter 10-18 (PDF)

HUD Mortgagee Letter 10-18 FAQ's (PDF)

HUD Mortgagee Letter Index (

HUD Update 2008 – 31 (.doc)

Fannie Mae

Fannie Mae - Property Preservation Matrix and Reference Guide 11-12-2014 (PDF)

Servicing Guide Announcement SVC-2015-07

Servicing Guide Announcement SVC-2013-22

Freddie Mac

Exhibit 57 – Effective 10/20/14 (PDF)

Bulletin 3-17-14


Property Preservation Requirements and Fees, Circular 26-15-21, September 30, 2015 (PDF)

Appendix H: Property Preservation Requirements and Fees: VA Manual 26-3, Revised August 28, 2015 (PDF)

Aware of a new ordinance or regulation? Please send to



NFR Mortgage Field Services - Property Preservation, Inspections, Registration, BPO
NFR Differences







NFR News

Flooding in South Carolina 10/7/15

As reported from our contractors in the field, SC is in a state of emergency and curfews have been set in areas. Interstates are closed in Columbia and Sumter. Three dams broke in Columbia. Roads are closed throughout the area. Work will be delayed until the state of emergency is lifted and the flooding has receded. Note that lawns will be too wet to mow for quite some time until things dry out.

Winter’s Coming!
We’re ready…. Are you?

The season’s change is upon us and soon we will be battling freezing to subzero temperatures in many areas of the country. It is hard to believe, but it is time to be taking the appropriate steps to protect your properties from freeze damage.

New location in Florida 9/14/15

We've moved our Florida office to new and larger accommodations to keep up with NFR's growth. As of today, September 14, 2015, we are now located at:

101 Riverfront Blvd., Suite 200
Bradenton, FL 34205
Toll Free: 877.997.2900 (same)
Phone: 941.752.3311 (same)

New York State Best Practices 7/15

Recently the New York State Department of Financial Services released a document titled “Industry Best Practices: Inspecting, Securing and Maintaining Vacant and Abandoned Properties in New York”. This initiative reflects NY State’s commitment to reducing neighborhood blight by providing the best practices to Mortgage Loan Servicers and Property Preservation and Inspection companies. The practices delineated in this document apply to first lien mortgages on one to four family residential properties and are subject to investor guidelines, NY state law and orders issued by a court.

NFR is closely monitoring events and developments as they pertain to the best practices and our current policies and procedures are in compliance with the parameters outlined by the New York State Department of Financial Services. Click here to download the NY Best Practices document.

2015 Holiday Closings


NFR will be closed on the following days:

  • Thursday, January 1, 2015
  • Monday, May 25, 2015
  • Friday, July 3, 2015
  • Monday, September 7, 2015
  • Thursday, November 26, 2015
  • Friday, December 25, 2015

2016 Holiday Closings


NFR will be closed on the following days:

  • New Year’s Day – Friday, January 1
  • Memorial Day – Monday, May 30
  • Independence Day – Monday, July 4
  • Labor Day – Monday, September 5
  • Thanksgiving Day – Thursday, Nov. 24
  • Christmas Day – Monday, December 26


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