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NFR Job Fair


We would like to give a special thank you to everyone who joined us at NFR’s Job Fair Saturday, November 16th, at our new Water Street location, and making it a huge success! NFR’s goal is to match qualified candidates to our unique type of business.

Attendance at the Job Fair was close to 70 people all of whom were interviewed and given typing and data entry tests. We have selected 54% of our attendees for further consideration.

NFR continues to seek qualified applicants and encourages all those interested to send their resume to


NFR is Expanding


Since National Field Representatives’ founding in 1989, our company has grown exponentially. What started off as a six-employee operation based out of Windsor, Vermont is now a work force of 165 people processing 200,000 property inspections a month across the U.S. In addition to property inspections, NFR offers a variety of property-based services, including property preservation and insurance loss. Over the last year, NFR has experienced unprecedented growth and is preparing for further expansion scheduled for 2014.

NFR’s commitment to excellence--our dedication to accurate reporting, timely service, the creation of automated processes to facilitate that service, and customer satisfaction has earned our very positive reputation in the field service industry. With this reputation, demand for our services has soared. We are now one of the largest employers in the Claremont, NH area, and we are expanding our operations to include a new office on Water St. in Claremont, NH and expansion of the Sarasota, FL company, as well. NFR has recently hired 30 employees, and is now seeking to fill another 50 positions with new employees who embrace our four core values: Accuracy, Automation, Timely Service and Customer Service.

Potential employees can expect a fast-paced working environment. An average work day is marked by rapid activity, multi-tasking, shifting priorities, and varying customer demands. NFR employees work with a digital interface, which requires excellent typing skills and extended periods of time using a desktop computer. Strong communication skills--especially phone and e-mail skills--are imperative not only for coordinating with our nationwide contractor network in the field, but also for providing our customers with exceptional service, and, on occasion, speaking with homeowners who are experiencing a difficult transition in their lives. The average NFR employee possesses the ability to think critically, multitask, troubleshoot and resolve issues, and make informed decisions quickly.

In return, NFR offers employees a comfortable, positive, and productive work environment, as our many long-term employees can attest. Our employees enjoy a sense of ownership and accomplishment. We are proud of our employees and foster a working community based on job security, respect, and fair compensation. Our low turnover rate speaks for itself.

Our employees aren’t here very long before they discover that community is an important aspect of NFR’s company culture. NFR owner and founder Steve Cossingham was born and raised in Claremont, and is dedicated to the well-being of the community. With NFR’s main office located in Claremont, NH, NFR draws much of our workforce from the local employment pool; we’ve found an abundance of qualified, dedicated employees, and we look forward to new additions to our team.  The community has always been very kind to NFR, and NFR is dedicated to reciprocating and maintaining that positive relationship.

If you are committed to providing excellent customer service and believe that NFR’s core values and our productive environment are a good fit for you, we encourage you to submit your cover letter and resume to as soon as possible, as we are actively interviewing and hiring.

NFR will also be hosting a job fair on November 16, 2013 at our new office in the mill building at 21 Water St, Claremont, NH. We look forward to speaking with you.


Update on Colorado


After the Colorado flooding the areas which are still generally inaccessible are:
· Lyon
· Nederland
· Superior
· Ward
· some areas of Boulder

Estes Park is still inaccessible to non-residents. However, NFR has a contractor that lives within Estes Park and is currently able to conduct inspections in most areas of town.

If you need inspections performed in Estes Park and are not currently an NFR customer please call Customer Relations @ 800-639-2151 Ext 2220


Colorado Disaster Zip Codes:


Click here to download an Excel spreadsheet containing (in 2 worksheets) the Zip codes for the 4 counties already declared eligible for individual assistance, as well as 11 additional counties declared eligible for public assistance or where Colorado has requested disaster declarations.


Update From the Field:


Many areas of Colorado are still experiencing rain, not the volume of rain experienced a few weeks ago, but enough to keep many reps from being able to complete outdoor work such as lawn cuts.  Reps are reporting having issues accessing Estes Park, Lyon, Nederland, Superior, Ward and some areas of Bolder and it has not been determined when they will be able to.  To add to the devastation of the flooding, there have been 11 "notable" oil spills that have dumped a total of 34,524 gallons into the environment as well as "millions of gallons of sewage" released because sewer lines were torn out by the flooding.  In the town of Lyons, there is reported E. coli in the water supply and reports state that it will be 2-6 months before the town is in a "livable" condition.  The damage caused by these floods span 17 counties and close to 2,000 square miles.


Colorado Flooding


As you know, Colorado has experienced flooding on an unprecedented scale. This “thousand year rain event” will likely affect many areas for months to come.

NFR is currently reaching out to our contractors in that state to determine if they and their families have been personally affected. So far none of those contacted have had their homes damaged. However, at least one contractor reports that many of their employees homes are underwater and some are reporting that they have relatives that were directly affected.


- The Colorado Dept. of Transportation is currently reporting 50 bridges in CO as destroyed or damaged, though that number is expected to rise. The CDOT bridge engineer told the Denver Post “I doubt we know the extent of it yet.

- Emergency management officials said 17,494 homes were damaged, 1,502 homes were destroyed.

- The Denver Post reports that Jamestown, CO was completely destroyed.

Clearly the flooding as well as the road and bridge damage will affect access and time service for the foreseeable future.

A Sample Report “from the field”

One of our contractors (Lana Wing) sent us the following regarding their area:

The weather bureau is now calling this a "thousand year flood.

Almost nothing in the mountains (north of I-70, west of I-25) is accessible and may not be for months or years to come. Not only are roads and bridges washed out, in many cases road beds are destroyed which means repair will not be simple repaving -- it will be building from scratch.

Most homes in 80403 plus Black Hawk and Central City are no longer accessible. Nothing is accessible west of Boulder. Nothing is accessible along Bear Creek, Clear Creek, Cole Creek, the St Vrain River, Big Thompson River, or Poudre River. That includes all of Boulder, Longmont, Loveland and Ft Collins, plus everything east of I-25 north of Longmont -- all of Weld County, Morgan county, etc.

The Air Force search and rescue command says this is at least as bad as Hurricane Katrina on the Gulf Coast several years ago; they have actually rescued more people here than in Louisiana, Mississippi, Alabama and Florida during that storm.

And in addition to the areas already mentioned, there is major road and other damage in Castle Rock, Parker, Aurora, parts of Highlands Ranch, Lone Tree, Englewood and Littleton.

I know when you don't live in this immediate area or travel in it, it is difficult to comprehend the scope of the disaster.

Another contractor has pointed out that conditions in the areas that news crews can’t reach are significantly worse than they are in the areas where the news crews can get to. “Things are much worse than you’re seeing on television”

Please check back to this page frequently, as it will be updated regularly with more specifics (and photos from our contractors) as they become available.


Five Star Conference and Expo


We are looking forward to attending the Five Star Conference and Expo in Dallas, Texas on September 8-10, 2013, at the Hilton Anatole. Please stop by booth 130-132 and meet our staff, Margie Schagen -Business Development Manager, Mary Hoch - Business Development, Ric Washer - IT Manager, Vickie Page - VP of Administration and Ed Hristache - Controller.


National Association of Mortgage Field Services Conference was a great success...


The 25th NAMFS Conference was a great success celebrating a quarter century of dedicated professionals working together in the mortgage field service industry.

Thursday’s golf outing and NAMFS Gives Back Event saw a great turnout. Friday’s opening ceremony was deeply moving as the association remembered long time NAMFS members and officers who have passed away this year and are greatly missed. Expert panel discussion emphasized the standards we operate on regarding increased scrutiny, quality, customer/investor expectations and updates to investor guidelines. We were also pleased to receive overwhelming positive feedback on the NFROnline Web Portal and Contractor Information Center that were instituted earlier this year.

Addresses by current leadership members and candidates for President and Vice-President reflected on the changes and accomplishments of the last 25 years. They highlighted how these changes have made us adaptable, and ready to face the next 25 years with the same positive attitude that brought us here. This was followed by a powerful keynote address by Doug Dvorak on being a positive force in a negative world.

There was something for everyone at this year’s conference. The greatest treasure of all was the opportunity of meeting face to face with our independent contractors. It is their hard work that allows us all to set the fine standard when it comes to mortgage servicing.


NFR's Independence Day Closing.


National Field Representatives will be closed July 4th, 2013, in Observance of Independence Day.


Oklahoma Disaster Declaration


Please contact if you need NFR to create a report for you. Click here for more information.


NFR's Memorial Day Closing


In observance of Memorial Day, National Field Representatives will be closed Monday, May 27, 2013.


MBA National Mortgage Servicing Conference & Expo


February 19-February 22, 2013 - Gaylord Texan Hotel & Conference Center, Dallas, TX


NFR's Holiday Closing


In observance of the Christmas & New Year's holidays, NFR will be closed on December 25th and January 1st, 2013.

Have a happy and safe Holiday Season!


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